From the moment guests step into BELLUSTAR TOKYO, they are met with beauty and a sense of enveloping reassurance. Ensuring that this quality remains unbroken until the very moment they leave is, Tanabe says, the role of housekeeping.

Tanabe:“If guests can spend their time here in complete peace of mind, without having to think twice about anything until the moment they leave their room, and then simply feel on their way home that they truly enjoyed their stay, there is nothing that would make me happier.
I feel that a more refined kind of happiness may lie in experiences that leave no clear impression such as ‘that was wonderful’ or ‘this was lovely.’
Our mission is to increase the number of guests who feel, ‘I can’t explain why, but I would choose BELLUSTAR TOKYO again.’”

Tanabe says that BELLUSTAR TOKYO must remain a hotel that guests choose again and again, while also continuing to inspire those visiting for the first time. To achieve that, it is essential to keep a close eye on every facility and fixture and care for them over time as the years go by.

Tanabe:“As the hotel has only recently opened, everything is still in a very new condition. But as the hotel builds its history, it is inevitable that the facilities will begin to show signs of age. I want us to notice those changes as early as possible and continue making small refinements along the way, while actively improving every aspect that can still evolve.”

All Associates at BELLUSTAR TOKYO share the belief that they want guests to feel, “I want to come back here again.” With that same belief at heart, Tanabe continues to ask what more can be done, working each day to deliver value that goes beyond the formal boundaries of the job.

Tanabe:“I believe we can achieve an even higher standard of hospitality by creating an environment where Associates can learn from one another and inspire one another across departments, not just within housekeeping. That is why I make a point of speaking up whenever I notice something, regardless of the department involved.
There is still much we need to do for the hotel to truly shine as a luxury brand, and I want to foster a broader mindset across the entire hotel of continually raising one another’s standards.
Above all, I am convinced that genuine warmth comes from human connection. By valuing not only our connection with guests, but also the connections among Associates, I hope we can become a hotel that brings warmth to every guest who stays with us.”

June 2026

For additional interviews, we invite you to explore the article below.
→Interview with Anpo
→Interview with Takahashi
→Interview with Mori